Refund policy

Returns & Refunds

You may return for a refund within 30 days of your delivery for a full refund.

Returns

You can return your items for a full refund minus shipping within 30 days of your delivery date.

To start any return, send us a message through our Contact Us form.

After 30 days, you may return the item for a partial refund. The amount of the refund depends on the items purchased, and return shipping may or may not be required to be paid.

Damaged, defective, incorrect, or not-as-described items

If your item arrives damaged, defective, incorrect, incomplete, or materially different from the product page, contact support@coolisgadgets.com promptly with your order number, checkout email, photos/video of the issue, packaging, shipping label, and any relevant carrier notice.

After review, we may offer a refund, replacement, repair, store credit, partial refund, keep-item resolution, return instructions, or another legally appropriate remedy. The remedy may depend on the item, evidence, shipping country, and applicable consumer law.

Do not dispose of the item or packaging until the claim is resolved. Carriers may require photos, inspection, or return of the item.

Non-returnable or restricted items

Some items may be non-returnable or subject to stricter rules where allowed by law, including opened hygiene/personal-care items, customized items, consumables, items damaged by misuse, items missing parts, and products with broken hygiene or safety seals.

This does not remove mandatory rights for defective, damaged, incorrect, unsafe, or legally protected returns.

Refund timing

Approved refunds are issued to the original payment method. Payment providers and banks may take additional time to post the refund after we issue it.

For returns that require the item back, we may wait until we receive the item or receive acceptable proof of return shipment before issuing a refund, unless local law requires a faster refund.

EU/UK withdrawal rights

EU and UK consumers may have a statutory 14-day cooling-off/right-of-withdrawal period for many online purchases, subject to exceptions. If those rules apply, you may need to tell us you are cancelling within the legal period and return the goods within the required timeframe.

For EU/UK change-of-mind withdrawals, you are generally responsible for return postage if we informed you before purchase, unless we agree to pay it or applicable law requires otherwise. Statutory rights for faulty, not-as-described, or non-conforming goods are separate and remain available.

How to start a return or refund

Email support@coolisgadgets.com with your order number, checkout email, product name, reason for return or refund, and photos/video if the item is damaged, defective, incorrect, or incomplete.

We will review the request and provide next steps. If a return is approved, we will tell you the correct return address and any required instructions.

You can also contact us through our Contact Us page.