Shipping policy

Supported shipping countries, costs, and estimates

Cool Is Gadgets currently supports shipping to Australia, New Zealand, the United States, the United Kingdom, and selected European countries.

Selected European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Shipping options, shipping cost, and delivery estimates are reviewed at checkout before you complete your purchase.

Delivery estimates by destination

The product details page changes the delivery window based on the shipping country selected by the customer.

Estimated delivery times can still be affected by carrier performance, customs, weather, holidays, local delivery handoff, and other factors outside our direct control.

Processing before shipment

After payment, orders normally enter a processing window before shipment begins. We use this window to review payment, fraud risk, stock, shipping availability, address issues, customer cancellation requests, and product-specific order risk.

Processing time is not the same as carrier transit time. Tracking normally becomes available only after your order is processed and handed to the carrier.

Shipping estimates

Delivery estimates are estimates, not guarantees, unless a specific guarantee is clearly stated. Estimates can also be affected by carrier performance, customs, weather, holidays, local delivery handoff, and other factors outside our direct control.

Where the law requires us to ship within a stated timeframe or provide delay notices and cancellation/refund options, we will follow those requirements.

Tracking

When tracking is available, we will provide it after your order is processed and the carrier creates it. Tracking may take time to activate and may not update during export, customs, or carrier handoff periods.

If tracking shows delivered but you did not receive the package, contact us promptly and check with household members, building staff, neighbors, local carrier pickup points, and your local carrier office.

Customs, duties, and import charges

International orders may be subject to customs checks, taxes, duties, brokerage, import charges, or delivery fees imposed by the destination country or carrier. Unless checkout clearly states otherwise, customers are responsible for destination-country taxes, duties, and import charges where allowed by law.

Customs delays are outside our direct control. We will help where practical, but we cannot guarantee customs release timing.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. If an address is incomplete, invalid, undeliverable, refused, or not collected, delivery may fail and extra charges may apply.

Contact us immediately if your address is wrong. We can try to correct it before shipment processing starts, but changes are not guaranteed after an order has been processed or shipped.

Lost, delayed, or returned packages

If a package appears lost or significantly delayed, contact support@coolisgadgets.com with your order number and tracking details. We may need carrier investigation time before a refund or replacement can be approved.

If a package is returned due to an incorrect address, refusal, unpaid import charges, failed delivery attempts, or non-collection, refund or reshipment options may be limited where allowed by law.